Click the questions below to show/hide the corresponding answer. If you have a question that is not listed here, please contact us with your question.
How much advance notice does the utility require to process a move?Can I get my bills delivered to me electronically?What is included in the Electricity Charge on my bill?What are Regulatory Charges?What are Delivery Charges?What is the Debt Retirement Charge for?What is the Total Loss Factor?I am having trouble paying my bills. Is there anything you can do to help?I’ve made payment arrangements on my overdue account, why do you still send me notices?I don't want to mail my payments. Is there another way for me to pay?Will I need to pay a security deposit to open an account with Greater Sudbury Hydro?Will I receive interest on my security deposit?Do I have to choose an energy retailer?What exactly do electricity retailers do?What do I need to do before I sign a contract with an electricity retailer?Can I cancel a contract with a supplier once I've signed it?What questions should I ask an electricity retailer?Is the rate charged by an electricity retailer regulated?How do I know if the price quoted is reasonable?